Plain English. Few rules.

What you can do

• Use renders in your client presentations, social media, marketing materials
• Charge your clients normally for landscape design services — you keep 100%
• Download anonymous-tier renders (watermarked); paid-tier renders (no watermark)

What you cant do

• Bypass the rate limit with multiple IPs (youll get blocked)
• Upload illegal, copyrighted-without-permission, or harmful content
• Use the API to compete with us (build your own re-sale service)

What we promise

• If the model fails to render, your credits are not charged
• We process all uploads in Microsoft Azure Sweden Central (EU) — see the Privacy policy for retention and data-location details
• You can delete your account at any time from the Account modal — see Privacy → GDPR rights

Refunds & chargebacks

Credit packs (€2.99–€49.99) are one-off purchases — no subscription. Credits are digital content we deliver to your balance immediately. Under Dutch law (art. 6:230o jo. 6:230p sub g BW) a consumer's 14-day right of withdrawal does not apply to immediately-delivered digital content once you, at checkout, (a) expressly agree to immediate delivery and (b) acknowledge that you thereby waive that right — we confirm this in your order-confirmation e-mail. As a goodwill policy we still refund the unused balance of a pack in full within 14 days of purchase; credits already spent on a render are non-refundable, as the service has been performed. If a render fails, no credits are charged. Business customers (zakelijk) have no statutory right of withdrawal. To request a refund, e-mail [email protected] with your order details; we respond within 5 working days.

Complaints & disputes

Have a complaint? Email [email protected] — we aim to acknowledge within 5 working days and resolve within 14 days. If we cannot resolve it together, a consumer dispute may be brought before the competent Dutch court (Rechtbank Gelderland).

Contact

Plotmosa is a project of SoKKoS (eenmanszaak, Konstantin V., NL). KvK 42029374. BTW NL005441743B74. Email [email protected].

Last updated 2026-06-09. Dutch consumer law applies. Disputes can be brought before the District Court of Gelderland.